At TheCurlyJawn, we are committed to providing a reliable shopping experience for office furniture. If you are not completely satisfied with your purchase, we’re here to help. Please review this Refund & Return Policy before requesting a return.
30-Day Return Policy
You may request a return within 30 days of the delivery date.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Include all original accessories, hardware, manuals, and packaging.
- Be free from damage caused by misuse, improper assembly, or modification.
- Include your order number or proof of purchase.
Returns that do not meet these requirements may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Final Sale or Clearance items
- Gift Cards
- Customized or made-to-order products
- Products that have been assembled, altered, or damaged after delivery
- Items missing original packaging, parts, or accessories
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.
Please include:
- Order number
- Description of the issue
- Clear photos of the product, packaging, and shipping label
After reviewing your request, we will arrange an appropriate solution, including a replacement, exchange, or full refund when applicable.
How to Start a Return
Before returning any product, please contact our Customer Support team.
Customer Support Email:
Please provide:
- Order number
- Reason for the return
- Photos (if the item is damaged, defective, or incorrect)
Our team will review your request within 2–3 business days. If approved, we will provide detailed return instructions and a Return Authorization.
Please do not send any product back without receiving return authorization.
Return Address
TheCurlyJawn – Returns Department
3130 Moon Station Rd
Kennesaw, GA 30144
United States
Important:
- All returns require prior approval from our Customer Support team.
- Products returned without authorization may be refused or experience processing delays.
- We recommend using a shipping service with tracking and insurance, as TheCurlyJawn is not responsible for returned packages lost or damaged during transit.
Return Shipping Costs
- If your return is due to a damaged, defective, or incorrectly shipped product, TheCurlyJawn will cover the return shipping costs.
- If your return is due to a change of mind, incorrect product selection, or other personal reasons, the customer is responsible for the return shipping costs.
Refund Process
Once your returned item arrives at our Returns Department:
- The returned product will be inspected within 3–5 business days.
- If your return is approved, a refund will be issued to your original payment method.
- Depending on your payment provider, refunds may take an additional 5–10 business days to appear in your account.
Original shipping charges are non-refundable unless the return is the result of our error.
Exchanges
We do not offer direct exchanges.
If you would like a different model, size, color, or style, please return the eligible item in accordance with this policy and place a new order.
Order Cancellation
Orders may be canceled or modified within 24 hours after purchase.
Once an order has entered processing or has been shipped, cancellations or modifications are no longer possible.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If you notice an incorrect shipping address after placing your order, please contact us immediately. We will make every effort to update your order before shipment, but we cannot guarantee changes once processing has begun.
Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account again.
- Contact your credit card company or payment provider.
- Refund processing times may vary between financial institutions.
- If you still need assistance, please contact our Customer Support team.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact us.
Email: support@thecurlyjawn.us
Our customer support team is available to assist you with return requests, refunds, product issues, shipping questions, and any concerns regarding your order.